FRM ASSOCIATES SDN BHD
(1348191-V)
(formerly known as Falah Recovery Management)
RM ASSOCIATES SDN BHD (1348191-V)
(formerly known as Falah Recovery Management)
Strive for Excellence in Debt Recovery
Ethical. Compliant. Results-Driven.
FALAH RECOVERY MANAGEMENT
(FRM ASSOCIATES SDN BHD)
FALAH RECOVERY MANAGEMENT
(FRM ASSOCIATES SDN BHD)
Company No. 1348191-V
Strive for Excellence in Debt Recovery
Ethical. Compliant. Results-Driven.
FULLY COMPLIANT OPERATIONS
About Us
Ethical, Cost-Effective Recovery for Every Industry
Our Track Record
Delivered results — driven by strategic targeting, disciplined execution and regulator-aligned processes. Every ringgit recovered is traceable, defensible and audit-ready.
Our Expertise
Our Recovery Approach
Psychology,
Not
Intimidation
We help debtors see the personal value in fulfilling their obligations — protecting their reputation and respect among family and friends — instead of tactics that embarrass or shame.
Dedicated
Collection
Teams
Skilled collectors with 3–10 years of experience, fluent in all major Malaysian languages and local dialects, trained to each client's specific industry requirements.
Debt Tracing
Services
Our tracing team goes beyond data analysis, manually investigating and tracking down debtors who have become difficult to locate.
On-Site Visits
When debtors are unreachable or non-responsive, professional field agents visit business locations or residences to conduct interviews and gather information.
Basic Collection Process Flow
A simple, transparent process from assignment to reporting.
Account Assignment
Client assigns the account portfolio to FRM.
Research & Verification
FRM researches and confirms debtor information; invalid data is routed to outsourced tracing partners.
Recovery & Collection
Contactable debtors enter our structured recovery and collection workflow.
Debtors Pay the Client
Payments are made directly to the client — funds never sit with us.
Monthly Reporting
FRM provides monthly reports and invoices based only on successful collections.
Post-Collection Process and Fees
Streamlined Reconciliation
The client and FRM Associates identify and streamline the post-collection process together to ensure smooth reconciliation between both parties. Full details are discussed and agreed upon signing of the contract.
No Collection, No Fees
We do not charge commission unless we make a recovery from your debtors. FRM Associates is a performance-driven company that works strictly on a 'No Collection, No Fees' basis — zero upfront fees, no hidden costs.
Powered by the Volare Debt Management System
- Management-driven work queues prioritised per account representative
- Automated letter generation with pre-structured business rules
- Workflow automation aligned to your collection goals
- Metro 2 credit reporting submitted directly to credit bureaus
- Flexible accounting based on contractual requirements
- Predictive dialing — recorded and available for client reference
Why Outsource to FRM
Trusted, Ethical & Affordable
Reliable services delivered with integrity, at costs that stay effective.
Approachable Yet Firm
Friendly but assertive in encouraging debtors to settle their dues.
Professional Expertise
Skilled, experienced, proactive staff who know how to manage debtor relationships.
Personalised Service
Every case handled directly — firm but respectful communication with debtors.
Comprehensive Information
Third-party providers keep debtor contact information current when needed.
On-Site Visits
We go directly to debtors' locations to professionally inform them of outstanding obligations.
Efficient Collection System
Our advanced Volare Debt Management System helps us deliver results efficiently.
Strong Industry Connections
Close ties with major banks, financial institutions, insurers, GLCs and public utilities.
Legal Support for Tough Cases
Trusted legal partners handle challenging cases when required.
